Privacy Policy

How we collect, use, and protect your personal information

Last updated: July 10, 2025

1. Introduction

Belerspira Car Rentals ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name, email address, and phone number
  • Postal address and billing information
  • Driver's license information
  • Payment card information
  • Emergency contact information
  • Vehicle preferences and rental history

2.2 Technical Information

We automatically collect certain information when you visit our website:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on site
  • Referring website addresses
  • Cookie and tracking information

3. How We Use Your Information

We use your information for the following purposes:

  • Process rental reservations and payments
  • Provide customer service and support
  • Verify identity and driving eligibility
  • Send booking confirmations and updates
  • Improve our services and website functionality
  • Send marketing communications (with your consent)
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

4.1 Service Providers

Third-party service providers who assist us in operating our business, including payment processors, background check providers, and IT service providers.

4.2 Business Partners

Insurance companies, roadside assistance providers, and other partners necessary to provide our services.

4.3 Legal Requirements

Law enforcement agencies, courts, or regulatory bodies when required by law or to protect our rights and interests.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data
  • Secure payment processing systems
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing of your information
  • Object to marketing communications
  • Data portability (where applicable)

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

  • Remember your preferences
  • Analyze website usage
  • Provide personalized content
  • Improve site performance

You can control cookie settings through your browser or our cookie management tool.

8. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "last updated" date.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: [email protected]
  • Phone: +61 407670652
  • Address: 123 Collins Street, Melbourne VIC 3000, Australia

14. Australian Privacy Principles

This Privacy Policy is designed to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). We are committed to handling your personal information in accordance with Australian privacy laws.